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Proactive engagement
Your store used to wait. Now it speaks first.
Elara monitors every shopper’s behavior on your store: time on page, scroll depth, comparison patterns, cart activity. When it detects hesitation, it opens the conversation. Not a popup. A contextual, personal message that turns a bounce into a brief.
Website live now · Email, WhatsApp, iMessage coming Q1-Q2 2027
30-day free pilot. No developer required. Live in under an hour.
The problem
Most stores are silent when shoppers need them most.
Every day, shoppers land on your store with an occasion in mind. A Diwali party. A beach trip. A sister’s wedding. They browse, compare, hesitate, and leave. Not because they didn’t want to buy. Because no one helped them decide.
The moment between deciding to buy and deciding to leave is under 60 seconds. Most stores spend nothing on it.
98%
of shoppers leave without buying
<60s
window between hesitation and exit
0
conversations started by the average store (until now)
The solution
Elara makes your store proactive.
Elara reads your shoppers in real time. When it detects hesitation, a shopper who has been on a product page too long, compared multiple items, or added and removed from cart, it opens the conversation itself. Contextual. Personal. Timed to the moment.
Detects hesitation
Monitors time on page, scroll depth, comparison behavior, and exit signals across your full store.
Starts the conversation
Opens a contextual, personal message at exactly the right moment, before the shopper has decided to leave.
Builds the outfit, closes the sale
Once the shopper responds, Elara assembles a complete look from your catalog. Brief to outfit to checkout.
Elara proactive
How Elara guides every shopper interaction.
From the moment a shopper lands to the moment they buy, Elara is watching, thinking, and acting.
01
Elara reads the room.
From the moment a shopper lands, Elara is reading behavioral signals: which pages they are visiting, how long they are spending on each product, whether they are comparing multiple items, how deep they are scrolling, and whether their cursor is drifting toward the browser bar. No shopper data is shared. All processing happens on your store.
Time on page
Scroll depth
Page comparisons
Cart adds and removes
Exit signals
Return visits
Signals
02
Elara speaks first.
The moment hesitation crosses the threshold, Elara opens a conversation. Not a generic popup, a message written for that exact page, that exact moment.
Product page
“Still deciding on this one? I can show you how it looks styled two ways.”
Collection page
“Looking for something specific? Tell me the occasion and I’ll narrow it down.”
Cart page
“Your cart’s ready when you are. Want me to complete the look before you check out?”
Hesitate detected
Elara
Still deciding? I can show you how this looks styled two ways.
03
The brief takes over.
Once the shopper responds, Elara takes the brief, an occasion, a vibe, a constraint, and assembles a complete look from your live catalog. No dead ends, no browsing loops. Just an answer.
Brief received
Outfit assembled
Checkout ready
Yes, build the look for a Diwali dinner.
Building your Diwali look…
✓ Resolved
04
Elara learns. You get smarter.
Every conversation updates the shopper’s style graph and feeds back into your merchant dashboard, surfacing what shoppers are asking for, where your catalog falls short, and what to stock next.
Style Graph
Merchant insights
Learns
Taste updated
Hesitation logged
Outfit saved
Catalog gap found
Merchant insight
↑ Conversion +18% this week
↓ Bounce rate -23% this week
Proactive in action
Three moments. One Elara.
The same engine, three different hesitation points, all resolved before the shopper leaves.
Still deciding on this one?
On the product page
A shopper lingers on a product for over a minute without adding to cart. Elara opens with a styling suggestion, not a discount.
Looking for something specific?
Lost on the collection page
A shopper scrolls through dozens of items without clicking into any of them. Elara asks what they’re looking for and narrows it down.
Complete the look?
Cart left empty
A shopper adds an item, then removes it. Elara steps in to complete the look around it, or answer the objection directly.
Channels
Live on your website. Coming everywhere your shoppers already are.
Proactive engagement starts on your storefront today. Email, WhatsApp, and iMessage are next.
COMING SOON · Q4 2026
AI Email Reactivation
Join waitlist →
To:
shopper@email.com
Still thinking about that jacket?
COMING SOON · Q1 2027
AI WhatsApp
Join waitlist →
Priya
Is this back in stock?
Yes! And it pairs well with the linen trousers you saved.
COMING SOON · Q1 2027
AI iMessage
Join waitlist →
Sam
Do you have this in my size?
Yes, size M just came back in. Want me to hold it?
FAQ
Questions, answered.
What triggers Elara's proactive messages?
Elara reads real-time behavioral signals, time on page, scroll depth, product comparisons, cart adds and removes, and exit intent, to detect the moment a shopper is hesitating. It opens a conversation only when those signals cross a meaningful threshold, not on every visit.
Is shopper data shared with third parties?
No. Behavioral signals are processed to power the conversation and are never sold or shared with third parties. You control what Elara can see and say through your merchant dashboard.
When are email, WhatsApp, and iMessage launching?
Website engagement is live today. Email reactivation is targeted for Q4 2026, with WhatsApp and iMessage following in Q1 2027. Join the waitlist above to get early access as each channel rolls out.
Do I need a developer to turn this on?
No. Proactive engagement is live on all Elara plans and installs directly into your storefront. Most stores are live in under an hour with no code changes required.
Will this feel like another spammy pop-up?
No. Elara's messages are contextual and timed to a specific hesitation signal, not a generic timer-based popup. You can also control frequency, tone, and which pages trigger a conversation at all.
Start the conversations your shoppers aren’t having.
Proactive engagement is live on all Elara plans. 30-day free pilot. No developer required.
Live in under an hour · No dev required · Holdout-based lift report at 14 days